Core Banking Services
We understand Core Banking from the operational and nuanced perspectives of retail banks, credit unions, commercial banks, government-owned entities, mortgage and specialty lenders in more than 27 countries.
FIS – Profile Banking Platform
FIS Profile is a cutting-edge, real-time core banking system designed for multi-currency deposits and loans. This integrated solution offers a wide range of customizable features tailored to meet the diverse business and product requirements of retail and commercial financial institutions worldwide.
Built for flexibility and global scalability, Profile serves hundreds of institutions across 30+ countries on four continents, managing millions of accounts. Its clientele spans from digital-first startups to private and wealth management banks, as well as leading global financial institutions.
Pfizer Finxact – Next Generation Core Banking Platform
Finxact’s cloud-based system helps banks drive Digital Transformation by upgrading their core services without disrupting existing operations. Its flexible design integrates easily with current technology, allowing banks to improve customer experiences while maintaining stability. As a trusted partner, Mozaic provides expert support to ensure smooth implementation and lasting success.
L1, L2 and L3 Support
Mozaic provides Profile L1, L2 and L3 support which offers banks rapid access to specialized knowledge and expertise to solve complex operational issues both effectively and objectively. We have an unbiased perspective, reducing conflicts to ensure the system operates in the best interests of the bank and its customers. A dedicated support team can respond swiftly to critical issues to minimize downtime, thereby preserving the bank’s reputation. Mozaic’s partnerships with other service and product providers allows us to quickly involve additional specialists if and when needed at no additional cost to the bank.
Expert Problem Resolution
Our support experts specialize in solving advanced system challenges that lower-tier support teams cannot resolve. With deep expertise and advanced troubleshooting skills, they quickly identify and fix complex issues.
Improved Efficiency
L3 support allows L1 and L2 teams to focus on routine issues, improving efficiency across the support team and ensuring faster resolution for all problems.
Enhanced Customer Satisfaction
Banks can resolve complex technical issues faster with expert support, leading to improved customer satisfaction through expert guidance and fast solutions. Quick, effective problem-solving leads to a better banking experience.
To get beyond your institution’s challenges and increase the value of your banking investments, contact us. We can help. It’s what we do. We do it well, and we can do it for you. Let’s talk.
