Core Banking Services
We understand Core Banking from the operational and nuanced perspectives of retail banks, credit unions, commercial banks, government-owned entities, mortgage and specialty lenders in 27 countries and growing.
Profile development requires detailed knowledge of Profile parameters and processing. Understanding the ripple effects of code changes demands a high level of expertise and experience. Mozaic’s expertise spans the banking application, helping institutions analyze requirements, understand dependencies, design practical solutions and develop enhancements that integrate safely with their existing environment.
PROFILE APPLICATION ANALYSIS
Trace dependencies, processing logic and affected programs.
Finxact's Next Gen Core Banking eases global Digital Transformation for banks. Its cloud-driven, micro-service design seamlessly integrates with existing systems. Mozaic, a strategic partner, provides experienced resources proficient in core banking for Finxact's success in large, complex applications.
FIS's cloud-based Modern Banking Platform (MBP) centrally manages core banking functions like account management, transactions, loans, deposits, and investments. It's flexible, scalable, and secure, integrating seamlessly via an event-driven model with a robust API layer and advanced mobile apps. Mozaic contributes expertise to enhance FIS's goal of creating a scalable, flexible, and future-proof banking solution.
Mozaic provides Profile Level 3 (L3) support which offers banks rapid access to specialized knowledge and expertise to solve complex operational issues effectively and objectively. Mozaic has an unbiased perspective, reducing conflicts of interest to ensure the system operates in the best interests of the bank and its customers. A dedicated support team can respond swiftly to critical issues to minimize downtime, thereby preserving the bank's reputation.
FIS PROFILE L3 SUPPORT — BENEFITS
L3 support provides access to highly skilled professionals who have the highest level of technical expertise within the company. Their in-depth knowledge and troubleshooting skills enable them to identify and resolve intricate problems effectively.
With L3 support in place, lower-tier support levels can focus on resolving standard and intermediate issues. This allows L3 support to handle more complex problems, optimizing resource allocation and improving overall efficiency.
Prompt and efficient resolution of complex technical issues leads to improved customer satisfaction. Customers receive expert guidance and solutions to their problems quickly and effectively.
Whether you’re migrating, implementing, or need specialist L3 support,
Mozaic has the expertise to deliver.
